2. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
4. Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, email, facsimile, or the Internet.
5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. We may share your personal information (Name, mailing address, phone number) with delivery companies to ensure your order gets to you accurately.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
10. Mobile Phone Numbers and Mobile Devices
By providing your mobile phone number, you expressly consent to receive SMS messages from us, which may include marketing and promotional messages, surveys, and updates in accordance with Canada's Anti-Spam Legislation (CASL).
Message frequency may vary depending on user interaction. Message and data rates may apply. To opt-out, text STOP at any time. For help, text HELP.
Mobile Data Usage: When you use our mobile applications or visit our mobile-optimized website, we may collect and store information about your mobile device and location in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This includes, but is not limited to, device type, operating system, unique device identifiers, IP address, geographic location, and any personal information you have agreed to share with us.
We may use this information to provide personalized content, improve our services, conduct analytics, and deliver targeted advertising.
In addition, our mobile applications may access and use information from built-in device features such as your camera, microphone, or address book, but only with your explicit consent.
By using our mobile applications or mobile-optimized website, you agree to the potential collection and use of your mobile device information as described.
You can manage the types of personal data we collect and process by adjusting the settings on your device or mobile application. If you do not want us to collect location information, you can disable location services on your device.
11. Handling Customer Complaints and Suggestions
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